1RISK-Inntopia Integration

• Email with waiver link is sent to main guest via Inntopia Marketing Cloud after reservation confirmation.
• 1RISK is responsible for waiver tracking and completion after the waiver email is sent from Inntopia Marketing Cloud.
• Available for Siriusware and Inntopia RMS suppliers. (RTP is not currently supported.)
• Supported for reservations completed in either Inntopia CRS, Inntopia eComm, or through the Inntopia JSON API.
• If the ability for waivers to be updated in your POS is configured in your 1RISK account, 1RISK will update Siriusware systems with waiver detail.
• Easy recall of waivers, from 1RISK, for all the guest’s waivers. No need to search multiple systems in multiple locations for a guest’s waiver.
• Messaging appears on the reservation confirmation screen notifying the guest to expect an email containing a link to sign waivers.
• Links to 1RISK waivers from the Inntopia eComm My Account screen. The links will bring guests to the 1RISK website for signing.
• After the email is sent from the Inntopia Marketing Cloud system, the waiver signing process is managed directly in the 1RISK system.
• Both 1RISK and non-1RISK waiver products can be purchased on the same itinerary.
• Ability to use either the Inntopia default email template or your own email template.
• Simple 1RISK waiver product set up in Inntopia.

To use the 1RISK-Inntopia integration, you must have the following:

• Established account with 1RISK.
• Established Inntopia Marketing Cloud waiver email account. For information on setting up this account, contact Inntopia Partner Services.

• 1RISK waivers cannot be completed directly in the eComm checkout path. The Inntopia waiver screen does not appear in the eComm check-out path for 1RISK waiver products.
• Waiver emails cannot be resent from Inntopia CRS; however, users with a Marketing Cloud database account can resend waiver emails from the Insight portal. Users without a Marketing Cloud database account can submit a re-send request to Inntopia Partner Services.
• No notification is sent to the Inntopia system to indicate that a waiver has been signed; therefore, each purchase of a 1RISK waiver product triggers an email to the guest regardless of whether the guest has previously signed a waiver for that product.

1. Partner: Establish an account with 1RISK if one does not already exist.
2. Partner: Work with Inntopia to set up 1RISK waivers and associate products with the waivers. Submit the following to Inntopia Partner Services:
   • Supplier IDs – Submit the supplier IDs of each supplier for which you want to attach waivers to products.
   • Inntopia Product IDs – Submit all product IDs for which you would like the liability waiver to appear. You can list one or many product IDs for a single waiver.
   • Sales Channel IDs – Submit all Inntopia sales channel IDs in which the waivered products will be sold. If you plan to sell waivered products in Inntopia CRS and Inntopia eComm, you must submit both the CRS and online sales channel IDs.
   • Email Template – Inntopia provides a default email template. To allow Inntopia to correctly brand the template, submit the following to Inntopia:
     • Logo – .png, maximum 300 px
     • Hero image – .jpg, maximum 600 px
     • Color Codes – Header, footer, and button color codes (Hex or RGBA)
   • From and Reply To Email Addresses –
     • Indicate a single email address from which the email will be sent and to which responses from the guest will be sent. This email address will appear in the email header that is sent to the guest.
     • You can use the Inntopia default waivers@1risk.inntopia.com or you can provide a custom email domain (waivers@yourresortname.com).
       Notes:

       • The Inntopia default email address, waivers@1risk.inntopia.com, does not support guest replies. To allow guests to reply to the default waiver email, you must provide a separate Reply To email address.
       • Inntopia requires an additional fee to set up custom email domains. For pricing information, contact Inntopia Partner Services.
       • To use a custom email domain, your IT department must implement DNS records provided by Inntopia.
       • Custom email domains should be specific to waivers and not a corporate email.
   • Waiver Name – Appears on the My Account screen in eComm. Does not appear in the waiver email sent to the guest.
   • Waiver Expiration Date – Indicate the number of days the waiver is valid.
   • Point of Sale (POS) System – Indicate Siriusware or none.
   • Optional Shadow Email Address – Indicate the email address of a recipient in your organization who will receive a blind carbon copy (bcc) of the waiver email sent to the guest.
   • waiverid – Indicate the waiverid provided by 1RISK. Each waiver will have a 1RISK waiverid.
   • poswaiverid – If waivers are being integrated to a POS, indicate the poswaiverid for each waiver. The posWaiverID is the ID number generated when the Partner configures the Liability Form in the POS.
     • Siriusware – Use the FormNo value
3. Partner: To ensure that the liability waiver email will be triggered during the purchase process, check that each product using the waiver has the Customer Name and Date of Birth customer requirements added.
4. Partner: Work with Inntopia to test waiver emails and links.
5. Partners with Siriusware Suppliers: Work with 1RISK to test and confirm downstream to POS.

Note: Allow at least 10 working days for the setup/testing to be completed.

For information on fees associated with setting up 1RISK waivers in Inntopia, contact Inntopia Partner Services.

Web: https://www.1risk.com/contact/